For that previous six months grievances are already increasing, team turnover fees are double the typical from the Indonesian contact centre industry and personnel have started to halt Doing the job by way of strikes, protesting outdoors Celltel’s gates.

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This is simply not fair! I've a Bachelor’s and Learn’s in Small business and about 5 decades of managerial knowledge Doing work in contact centres but I receives a commission much fewer performing the same position as my Australian colleagues”

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Following paying quite a few months undertaking coaching at considered one of Australia’s leading telecommunications firms at their Indonesian functions base, a journalist discovered some shockingly inaccurate stereotyping of Australian consumers currently being taught to new Indonesian staff members having and producing calls to Australians.

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